Section 01
Overview
FlexHours is a marketplace app that connects people who need everyday services — home repairs, cleaning, care, deliveries, and more — with the workers who provide them. This policy explains what information FlexHours collects, why, and how you can control it.
This policy applies to the FlexHours mobile app on Android and iOS, and covers both customer accounts and worker accounts. By creating an account or using the app, you agree to the practices described here.
Section 02
Information we collect
Account & profile
When you sign up, we collect your email address, which we use to send a one-time password (OTP) for login — FlexHours does not use traditional passwords. As you build out your profile, you may add your name, mobile number, address, profile photo, and — if you're a worker — your skills, service categories, and experience.
Location
FlexHours uses your device's precise location to match you with nearby workers or nearby job requests, and to power the map and distance features in the app. Location is requested with your permission and can be turned off in your device settings at any time; doing so will limit nearby-matching features.
Camera, photos & documents
The app requests camera and photo library access so you can upload a profile photo, attach photos to a job post, or upload supporting documents (such as certificates or work samples) when completing your profile or a listing. These files are only accessed when you actively choose to attach or upload something.
Voice & microphone
Some search and form fields support voice input for hands-free use. Audio captured this way is processed to convert speech to text and is not stored as an audio recording after the input is transcribed.
Device & usage data
Like most apps, FlexHours automatically collects some technical data: device model and OS version, app version, IP address, crash logs, and general usage patterns (such as which screens are opened). This helps us diagnose problems and improve the app.
Contacts
FlexHours does not request or access your device contacts.
Section 03
Permissions we request
Android will ask you to approve the following permissions the first time a related feature is used. You can review or revoke any of them later in your device's app settings.
| Permission | Used for |
|---|---|
| Location (precise & approximate) | Finding nearby workers, jobs, and showing distance/map views. |
| Camera | Taking a profile photo or photographing a job/document to attach. |
| Photos & media | Choosing an existing photo or file to upload to your profile or a listing. |
| Microphone | Voice input for search and form fields. |
| Notifications | Job alerts, booking updates, OTP delivery, and account notices. |
Section 04
How we use your information
- To create and secure your account, and verify it's really you via OTP.
- To match customers with nearby workers based on service category and location.
- To display your profile, listings, and job history to the other party in a booking.
- To send you booking updates, job alerts, and important account notices.
- To respond to support requests and investigate reported issues or disputes.
- To detect fraud, abuse, or activity that violates our terms.
- To understand how the app is used so we can fix bugs and improve features.
Section 06
Storage & security
Your data is stored on secure cloud infrastructure (Google Firebase) with encryption in transit. We limit internal access to data on a need-to-know basis and apply industry-standard safeguards. No system is perfectly secure, but we work to protect your information against unauthorized access, alteration, or loss.
Section 07
Your choices & rights
- Access & correction — you can view and edit most of your profile information directly in the app.
- Permission controls — location, camera, microphone, and notification access can be turned on or off anytime in your device settings.
- Account deletion — you can request deletion of your account and associated personal data on our Delete Account page. We'll act on verified requests within 30 days, except where we're required to retain certain records by law.
- Notification preferences — push notifications can be disabled from your device's notification settings.
Section 08
Data retention
We keep account and profile data for as long as your account is active. If you delete your account, we remove or anonymize personal data within a reasonable period, except where retention is required for legal, tax, dispute-resolution, or fraud-prevention purposes.
Section 09
Children's privacy
FlexHours is intended for users aged 18 and older, as the app facilitates paid work arrangements. We do not knowingly collect information from children. If you believe a child has created an account, contact us and we'll remove it.
Section 10
Changes to this policy
We may update this policy as the app evolves. If we make material changes, we'll update the effective date above and, where appropriate, notify you in the app. Continued use of FlexHours after a change means you accept the updated policy.
Section 11
Contact us
Questions about this policy or your data? Reach us at hr@manyamconsultancy.com.